Contact Us

You can call, email or write to us using the details below:

Telephone:
07795 095338 or 01603 60 50 40

Email:
flatpackwizards@gmail.com

Post:
Proprietor: Mr Michael Seago
T/A: Flatpack Wizards
10 Overstrand Views
Overstrand Road
Cromer
NR27 0DJ

Alternatively send us an email using this handy form:

Complaints Procedure

Flatpack-wizards is a member of the Norfolk Trusted Trader scheme. In partnership with Referenceline, Norfolk Trusted Trader offers independent dispute resolution through Ombudsman Services. We will endeavour to resolve any customer disputes fully and fairly through our own internal processes.

In the event of a complaint not being resolved we will write a final letter to you called a ‘deadlock’ letter. This letter signals that we have reached the end of our internal complaints procedure and that you may now progress your issues to Ombudsman Services. You can also contact Ombudsman Services if you have not received a deadlock letter within eight weeks of your complaint. The contact details are:

Ombudsman Services
Greenalls Avenue Warrington
WA4 6HL
Telephone: 0333 300 1620
Website: www.ombudsman-services.org